Information privacy policy

Fast-Track Refund Process

To help us review and process your refund request as quickly as possible, please follow the steps below.

Step 1: Submit Your Refund Request

Please include the following information:

• Order number

• Full name

• Email address used to place the order

• Reason for requesting a refund

Send your request to:

topleather.company68@gmail.com

Please use the following email subject format:

Refund Request – [Your Order Number]

Step 2: Review and Confirmation

The TOP Leather customer support team will review your request and send you a confirmation email.

Eligible refund requests are normally reviewed and processed within 4 business hours during our operating hours.

Requests submitted outside business hours, on weekends, or on public holidays will be reviewed on the next business day.

Step 3: Refund Method

Approved refunds will be issued to the original payment method used at checkout.

For security reasons, refunds cannot be sent to a different card, bank account, or payment method.

Step 4: Refund Completion

Once your refund has been processed by TOP Leather, you will receive a confirmation email.

Please note that it may take approximately 5–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Our Commitment

We sincerely appreciate every customer who chooses TOP Leather.

Although we always aim to provide a positive shopping experience, we understand that there may be situations where a refund is necessary. Our goal is to make the process clear, secure, and straightforward.

Your trust is important to us, and our customer support team is available to assist you throughout the refund process.